Alexa Hacks - Amazon Echo input

Amazon Alexa Alert Tech giant staff IS LISTENING to recordings of your conversations

Amazon Alexa Alert Tech giant staff IS LISTENING to recordings of your conversations

"You need to listen to customers", said Bezos in a video to employees of online shoes store Zappos in 2009. The reactions to this revelation, however, would indicate that many users were completely unaware of this. Bloomberg's report states: "Two of the workers said they picked up what they believe was a sexual assault".

"Whether that's a privacy concern or not depends on how cautious Amazon and other companies are in what type of information they have manually annotated, and how they present that information to someone", he continued. However, the company does not explicitly mention that humans review customer recordings. We only annotate an extremely small number of interactions from a random set of customers in order to improve the customer experience.

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Doing so will opt you out of some aspects of Amazon's voice study, although their team may still analyse your recordings "by hand".

Staff members have said that the work is mostly mundane, however they do come across embarrassing clips, like a woman singing off-key in the shower. "For example, this information helps us train our speech recognition and natural language understanding systems, so Alexa can better understand your requests, and ensure the service works well for everyone".

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MailOnline has asked Amazon to elaborate on their procedures and policies regarding this but they did not respond by the time this article was published.

While the company claims this only happens after the wake word is used, not every user is on board with having their conversations analyzed by a human being.

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'All information is treated with high confidentiality and we use multi-factor authentication to restrict access, service encryption and audits of our control environment to protect it'. For instance, Amazon is reportedly working on improving capabilities to identify specific voices in a household and is building on Alexa-powered earbuds, which would enable users to keep their commands and conversations from other people around. However, users can't use the voice assistant to find physicians or therapists. Also the Ethernet port supports network connectivity only, for more details and purchase options jump over to the official Amazon online store.

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