Wells Fargo customers report problems with online banking

Fire Causes Wells Fargo Customers to Lose Access to accounts

Wells Fargo Outage: Website, App Down and Not Working, Gateway Error

Many customers report their debit cards were declined when paying for goods and services.

In an update released several hours after the problem began, Wells Fargo said the outage was the result of a "power shutdown at one of our facilities" which was 'initiated after smoke was detected following routine maintenance'.

Some Wells Fargo customers reported that they woke up Thursday and weren't able to access their account information via the company's app or website. The company tweeted Thursday morning to apologize to customers who may be experiencing an issue. They started experiencing the issues around 3:30 a.m. PST.

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Some customers are also reporting the issue is impacting ATMs and credit cards.

The company later said it is working to fix the "intermittent" outages in a second tweet.

A Wells Fargo employee told KULR-TV that a fire at the bank's facility in Shoreview, Minnesota, forced the bank to shut down its servers.

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Whether the backups failed, or the shutdown caused a cascading fault that affected other data centers and took out the rest of the bank's online presence, isn't known at this time.

Wells Fargo issued a public statement, apologizing for the glitch.

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