Apple says it found issues with some iPhone X and MacBook devices

A working iPhone X display                  Sarah Tew  CNET

A working iPhone X display Sarah Tew CNET

Apple has announced two new replacement programs that impact the iPhone X and the 13-inch MacBook Pro without a Touch Bar.

Two of Apple's most popular products over the past year could be subject to some rather nasty malfunctions according to the company.

In the case of the iPhone X problems, these are related to a component tied to the display. Specifically, impacted iPhone X units will either not respond to touch at all or will react even when not touched. Apple says that it "covers affected iPhone X devices for 3 years after the first retail sale of the unit".

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If you've experienced any of this, Apple encourages you to find an authorized service provider, set up an appointment at an Apple Store or contact the company's technical support teams, who will assess the phone. The company also didn't offer more detail about how many iPhones it believes may've been affected, though it did say no other iPhone models are part of the announced fix program.

Apple says that eligible models of the iPhone X will have the display module changed free of charge through Apple, or an Apple Authorized Service Provider. A page on the Apple Support website lets users put in their serial number to confirm they have an affected MacBook Pro.

The iPhone X's screen issue wasn't the only one acknowledge by Apple yesterday.

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As far as the 13-inch MacBook Pro is concerned, Apple said that the problems are related to the storage drives, and may lead to data loss.

If you are one of those users experiencing "ghost touches" or the panel not responding to touches on your iPhone X, then you are eligible for a free replacement.

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