"I was finally going to start seeing my body reflect my gender identity and the woman I've always known myself to be", Hall wrote.
Hall wrote that she's lucky that her family and friends accept and support who she is.
The pharmacist not only refused to fill the prescription, but also loudly asked why she needed it. Hall says she was mortified, and that the pharmacist wouldn't hand the prescription note back to her either.
"Embarrassed and distressed, I almost started crying in the middle of the store". I handed over the three prescriptions that my doctor, who specializes in hormone therapy, had just given me.
"On a recent day in April, I left my doctor's office elated".
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Hilde Hall said she filed an administrative complaint Thursday with the Arizona State Board of Pharmacy because she was discriminated against for being transgender, according to a statement from the American Civil Liberties Union (ACLU).
Hall said she went to the Fountain Hills, Arizona, CVS with her doctor's prescription on April 24.
CVS responded to the situation in a statement on Friday, stating that the pharmacist was no longer employed by the chain because he had violated its company policies.
After she called her doctor's office to explain what happened and the office staff contacted the pharmacist, he continued to refuse to fill the prescription or explain why, she said.
Her elation quickly turned to anxiety when the pharmacist refused to fill her prescription and humiliated her in front of other customers, she said.
A CVS spokesman said it requires pharmacists to notify the company in advance about any religious convictions they have that would interfere with their ability to perform their job, so management "can ensure there are other arrangements in place to ensure the patient's medication needs are promptly satisfied". "I was carrying my first prescriptions for hormone therapy", she writes on the ACLU's website.
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But when she gave them to the pharmacist at a CVS in this Phoenix suburb, he denied her the medication and didn't give a reason, according to the post.
"I felt like the pharmacist was trying to out me as transgender in front of strangers", Hall wrote. Eventually her doctor called the prescription into a local Walgreens where it was filled without question.
"We also apologize for not appropriately following up on Ms. Hall's original complaint to CVS, which was due to an unintentional oversight, " the statement added. In fact, CVS pharmacists were directly involved in the development of the HRC's resource guide for providing pharmacy care and services to LGBTQ patients.
Kam Gandhi, executive director at the board, said that the agency hasn't talked to Arteaga or the pharmacist yet, but will aim to do a full investigation before the board's next meeting in August, Gandhi said.
She filed a complaint with CVS after the incident but didn't receive acknowledgement for her concerns, Hall said. "Is there a company policy that he refused to follow?" said Gibson.
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